Jongliapp FAQ — all your questions answered in one place

No. Jongliapp's policy allows only one account per person. If multiple accounts are detected, all of them may be permanently closed.

on the Login page click the "Forgot Password?" link. A reset link or OTP will be sent to your registered phone number or email. Use it to set a new password.

Some details such as phone number and email can be updated, though identity verification may be required. To change your name, please contact support.

Jongliapp strictly enforces an 18+ policy. A copy of your national ID or passport may be requested for age verification, especially for large withdrawal amounts.

Staying logged in on a shared or public device carries real risk. Make it a habit to log out after every session. Using "Remember Me" only on your personal device is comparatively safe.

To close your account, contact support. Make sure to withdraw any pending balance beforehand. As part of responsible gaming, Self-Exclusionmay also be an option.

Jongliapp supports deposits via mobile banking, bank transfer, and e-wallets. For full details, Deposit Page See details.

Mobile banking deposits are usually instant or credited within a few minutes. Bank transfers typically take 1–3 business days.

Withdrawal limits vary by method. For accurate details, on the Deposit Page View the list of payment methods. In general, the minimum withdrawal limit is set quite low.

Withdrawals are typically processed within 24 hours. Verified accounts may experience even faster processing. Identity verification may be required for your first withdrawal.

Jongliapp does not charge any additional fees. However, your payment provider may apply their own transaction fees in accordance with their policies.

Take a screenshot of the transaction and wait 24 hours. If the issue persists, contact us via Live Chat with the transaction ID and screenshot. Our team will resolve it promptly.

Jongliapp offers Live Casino, Fish Game, slots, table games (Baccarat, Roulette, Blackjack), Sports Betting, and much more. New games are added regularly.

Yes, all games on Jongliapp are powered by third-party audited RNG (Random Number Generator) technology, ensuring every outcome is completely random and impartial.

Once your connection is restored, the game will resume automatically. For live games, the outcome is determined based on the state of play at the moment of disconnection. If you experience any issues, please contact support.

In Fish Game, you hunt fish underwater with a set budget. Different fish carry different point values — the bigger the catch, the bigger the reward. on the Fish Game page Find the full guide there.

Yes, Jongliapp is fully mobile-optimized. All games run smoothly on both Android and iOS devices. You can play directly from your browser — downloading a separate app is not required.

If a game is affected by a technical fault on Jongliapp's end and it is confirmed in the server logs, appropriate compensation will be arranged. Report the issue to support with a screenshot.

Register After completing registration, your first deposit will automatically trigger the welcome bonus, which will be credited to your account. Bonus amount and terms on the Promotions page See details.

A wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example, 10x means you need to wager 10 times the bonus amount. Each bonus has its own terms — on the Promotions page Read more.

VIP points start accumulating as soon as you register. Your points grow as you play, and you advance through higher tiers. on the VIP page View benefits for all tiers.

Yes, Jongliapp has a referral program. When a friend registers using your referral code and makes a deposit, you earn a bonus. For details, on the Promotions page See details.

Bonuses generally cannot be withdrawn directly. You can only withdraw winnings from a bonus after meeting the specified Wagering Requirement. Be sure to read the terms for each bonus individually.

Yes, Jongliapp is licensed and regulated by an international gaming authority. All operations are conducted in compliance with international gaming regulations.

Absolutely. Jongliapp uses 256-bit SSL encryption. Your information is never sold to third parties. To learn more, Privacy Policy Read more.

If you notice any suspicious activity, change your password immediately and contact support. With 2FA enabled, the risk of unauthorized access drops to near zero.

Under the "Responsible Gaming" section in your account settings, you'll find deposit limits, session timers, and self-exclusion options. on the Responsible Gaming page Learn more.

The Jongliapp support team is available 24/7 via live chat. You can also reach us by email at [email protected] (responses are typically within 24 hours).